What is a family ticket?
What times are your trips?
Island Ranger, 10am / 11.30am / 1pm / 2.30pm / 4pm
Seal Safari 10am / 11am / 12pm / 1pm / 2pm / 3pm / 4pm
Where do I go to check in with my e-ticket or purchase a ticket?
Walk into Castle Square, overlooking Tenby Harbour and look for Tenby Boat Trips sign above the wooden kiosks.
Can I just turn up on the day and book a trip?
Yes. A lot of our bookings are last minute passing custom. In busy times some sailings do get heavily booked so advance booking is recommended to avoid disappointment.
How can I book and pay to reserve my seats?
Please see our prices and booking page here.
How far in advance do I need to be in Tenby Harbour before my trip?
30 minutes prior to the cruise time to check in but during peek dates (July-August) please allow 45 minutes as car parks are extremely busy.
Please be aware if you miss your scheduled departure you will not be eligible for a later booking or refund. If you are not present upon check-in for your pre-booked departure time our boarding team will endeavor to contact you, please ensure you provide us with a mobile telephone number that your lead passenger will have with them on the booking day.
Do you land on Caldey Island?
No, we venture to the Atlantic side of the islands with a focus on the wildlife and scenery. There is a frequent ferry service running from the harbour to Caldey island, weather permitting. You are able to buy tickets in the habrour. The island is closed on a Sunday.
What should I wear?
Dress for the weather, bearing in mind it is usually cooler out at sea compared to the on the land.
Where can I park my car?
North beach car park is a good one, Sat Nav: SA70 8AG
South beach: SA70 7EG
Five arches: SA70 7DS
Salterns is big but an uphill to town: SA70 8DU
There are quite a few others, Google if you’re stuck.
What if my sailing is cancelled?
The main reason for cancellations is weather over which we alas have no control. If the sailing is cancelled for any reason we will offer you a full refund or an alternative sailing (your choice). See our refunds and complaints page for full details.
If I arrive and it looks too rough for me, will you give a refund?
We wanted to add this to our operating T and C’s to put our customers mind at ease when booking.
If you arrive 30 mins early and the conditions are out of your comfort zone, then yes. Bearing in mind we do not operate in adverse weather conditions or sea state, we are in the good times business and don’t want our customers to feel out of their comfort zone. If you’re anxious or worried about being on the sea or have young children, arrive early and talk to us. We are here to help and to make sure you are comfortable. We want you to come back and be happy to recommend us. This will however be at our discretion to avoid abuse of this offer. It’s raining isn’t a reason we will accept!
Will you change the boat I am booked on?
Occasionally and only if you have booked on Seal Safari. We do reserve the right to do this for operational reasons i.e. The weather may suit the larger vessel, Island Ranger better. If this is the case you will receive a a refund for the difference.
What is access like to the boat?
The harbour is used at high tide and access is down some metal steps with a handrail. The walk to the end of the pier is app 100m from the booking office. At low tide, a landing stage is operated. The walk to this is across soft sand and is app 150-200m from the booking office.
If you have any access difficulties, Island Ranger is a straight walk on platform with no risen step onto the boat although there are harbour steps to meet the boat.
What facilities do you have for the disabled?
We assist many people with walking difficulties on our cruises each summer. Vessels are located down a minimum of 5 steps on every cruise. Whilst there is a good hand rail and our staff are always available to lend a hand, we advise you to come and have a look at the access if you are unsure. With the tidal range in Tenby averaging 7 meters, the number of steps will have changed upon your return. Less or more depending on an in-coming or outgoing tide.
Are the trips ok for young children?
We carry babies right down to babes in arms. Our biggest concern for smalls is wind chill so please make sure that they are wrapped up. We recommend Island Ranger for younger kids as there is a large cabin onboard, toilets and given her size she is very stable. Children under 3 go free on Island Ranger but please make sure you add them to your ticket when booking. Having said that, lots of babies have had a nap on Seal Safari!
Can I bring my dog?
We LOVE dogs! Some people don’t..
Island Ranger – The aft and fore deck is dog friendly but no dogs on the top deck please.
Seal Safari – dogs permitted, crew allocate seats on the day. Also, please take Rex for a ‘stroll’ prior to boarding. If there’s an accident, we will provide you with a bucket and mop!
Can I bring a pushchair?
Plenty of space on Island Ranger and for younger children this is the boat we recommend due to her size and stability, and toilets.
How many people are on the boat?
Island ranger is licensed for 120 but we carry a maximum of 90 so there is plenty of room aboard.
Seal Safari is licensed for 23
Topaz is licensed for 12
How far can I book in advance?
Up to 6 months. We may give you an approximate departure time that will be confirmed several days before departure.
I have a medical condition; can I take a trip?
We carry physically and other disabled people, pregnant ladies to 7 months. Our general rule is that you must let us know in the office that you have a condition. This then will be relayed to the boat and the shore contact may give advice. Ultimately though, unless there is an act of negligence, the decision to partake in the activity is that of the client and by partaking they consent.
Where can I read your full T+C’s?
Go to Book now and before you purchase a ticket you will be asked if you have read these. There is a link there to view them. Or click T+C’S to be taken directly.
How are you regulated?
Our vessels are inspected annually by the Marine Coastguard Agency and meet all regulations. Skippers are qualified and all staff undergo regular training.